1. Introduction
At 1833nursing, we are committed to protecting your privacy and personal health information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our healthcare platform and communication services. We comply with applicable healthcare privacy laws, including HIPAA, and federal telecommunications regulations including TCPA.
2. Information We Collect
We collect personal information necessary to provide our healthcare connection services, including:
- Contact information (name, phone number, email address, mailing address)
- Healthcare service preferences and appointment details
- Communication preferences for our messaging services
- Payment and billing information for services rendered
- Health-related information necessary for care coordination
- Website usage data and technical information
3. Communication Platform Partners
Service Provider: We use Twilio Inc. as our communication service provider to deliver secure SMS messages and voice calls. Twilio processes your communications data in accordance with their privacy policy available at https://www.twilio.com/legal/privacy.
4. Data Security and HIPAA Compliance
We implement appropriate administrative, physical, and technical safeguards to protect your personal health information in accordance with:
- Health Insurance Portability and Accountability Act (HIPAA)
- Industry best practices for healthcare data protection
- Federal and state privacy regulations
- Secure encryption for data transmission and storage
5. How We Use Your Information
We use your information solely for:
- Providing healthcare connection services and care coordination
- Communicating about appointments, treatments, and healthcare needs
- Processing payments and billing for services
- Improving our services and platform functionality
- Complying with legal and regulatory requirements
- Ensuring patient safety and quality of care
6. Information Sharing and Disclosure
We do not sell, rent, or share your personal health information with third parties except:
- With your explicit written consent
- For treatment purposes with healthcare providers involved in your care
- For payment activities with insurance companies and billing services
- For healthcare operations as permitted by HIPAA
- As required by law or regulatory authorities
- With service providers under strict Business Associate Agreements
- In emergency situations to protect health and safety
7. Your Privacy Rights
Under HIPAA and applicable privacy laws, you have the right to:
- Access your personal health information we maintain
- Request corrections to your information
- Request restrictions on how we use or share your information
- Request alternative communication methods
- Request an accounting of disclosures of your information
- File a complaint with us or the Department of Health and Human Services
- Control your communication preferences independently
- Request deletion of your account and data (subject to legal retention)
8. Data Retention
We retain your personal health information only as long as necessary to provide ongoing healthcare services, comply with legal obligations, and maintain healthcare records as required by applicable laws. Healthcare records are typically retained for a minimum of 7 years.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post updated policies with a new "Last Updated" date and notify users of material changes via email or prominent website notice.
10. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights:
1833nursing Privacy Office
Email: support@1833nursing.com
Phone: 1-833-NURSING (1-833-687-7464)
Mail: 8229 Pacific Beach Drive, Fort Myers, FL 33966
For HIPAA-related complaints:
U.S. Department of Health and Human Services
Office for Civil Rights
https://www.hhs.gov/ocr/privacy/hipaa/complaints/